CR FACADE VISUALIZER · SERVICE POLICY
Clear terms for a
custom digital service.
Digital delivery only. No physical shipping. Cancellation is available before production begins. Once custom work starts, completed work and committed production time are non-refundable. One correction round is included for discrepancies with the approved brief.
Digital fulfillment
CR Facade Visualizer is a custom digital service. It includes one final exterior visualization delivered electronically by email or secure download link. No physical product is shipped and no shipping fee applies.
When production begins
Production begins after CR receives payment, confirms that the required drawings and project information are complete and usable, and accepts the project for the standard service. The advertised delivery period does not run while required information or clarification is outstanding.
Cancellation before production
You may request cancellation before production begins. CR will refund the amount paid, less any non-refundable payment-processing charge actually incurred where permitted by law. Send the request promptly to info@crtechstudio.com and include the order email and project reference.
Project eligibility
CR reviews submitted files before production. If the project requires work outside the standard offer, CR may propose a revised scope. If you decline that scope before production begins, CR will cancel the order and issue the applicable refund.
After production begins
Because the service is customized and production time cannot be returned, completed work and committed production time are non-refundable after production begins. If CR cancels an accepted order or cannot deliver the agreed service, CR will issue a full or proportionate refund for the undelivered portion.
Corrections and revisions
One consolidated correction round is included for discrepancies between the information clearly supplied and approved before production and the delivered image. Submit the request within 7 calendar days after delivery. New drawings, design changes, alternate materials, additional views, camera changes or instructions introduced after production begins are changes of scope and may require an additional fee or a new order.
Delivery issues
If you do not receive the delivery email or cannot access the file, contact CR within 7 calendar days. CR will verify the delivery address and provide a replacement link when appropriate. A failed link or email delivery issue does not reduce the agreed review period once access has been restored.
Quality or service concerns
Contact CR at info@crtechstudio.com with the order reference and a clear description of the concern. CR will compare the result with the approved brief and source documents and will first seek an appropriate correction or resolution.
Payment disputes and legal rights
Please contact CR before initiating a payment dispute so the order record and delivered work can be reviewed. Nothing in this policy limits consumer rights or remedies that cannot be excluded under applicable law.